Returns & Refunds Policy
Last updated: [Insert date]
This policy outlines the terms for returns, exchanges, and refunds for purchases made with Christine London (“we”, “us”, “our”).
1. Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Include original tags (where applicable)
- Be free from marks, damage, or any signs of wear
Items that do not meet these criteria may not be accepted.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Hygiene-sensitive products
- Underwear and swimwear (for sanitary reasons)
- Personalised or made-to-order items
- Gift cards
3. Return Process
To request a return, please contact us at:
[Your support email address]
Once your request has been approved, we will provide return instructions.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
4. Exchanges
If you wish to exchange an item for a different size or style, please contact us.
Exchanges are subject to stock availability.
If the requested item is unavailable, you may choose a refund or an alternative product.
5. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Processing typically takes 5–10 working days, depending on your bank or payment provider
Shipping costs (where applicable) are non-refundable.
6. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery, including clear photographs.
We will review your request and offer a suitable resolution, such as a refund, exchange, or replacement.
7. Lost Parcels
We are not responsible for parcels lost due to incorrect delivery details provided at checkout.
If a parcel is lost due to courier issues, we will assist in opening an investigation.
8. Contact
For any questions regarding returns, exchanges, or refunds, please contact us:
Email: [Your support email address]
Address: [Company address]
