Privacy policy

Privacy Policy
Last updated: 20 January 2026

Christine London operates this store and website, including all associated information, content, features, tools, products, and services, in order to provide you, as our customer, with a considered and seamless shopping experience (“Services”). Our store is hosted on Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Services, make a purchase, or communicate with us.

In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, use, and disclosure of your personal information.

We encourage you to read this policy carefully. By accessing or using our Services, you confirm that you have read and understood how your information is handled as described below.

Personal Information We Collect

“Personal information” refers to any information that identifies you, or can reasonably be associated with you. It does not include anonymised data that cannot be linked back to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details
    Including your name, billing and delivery address, email address, and telephone number
  • Financial information
    Including payment details such as card information, transaction data, payment method, and confirmation (securely processed by third-party providers)
  • Account information
    Including login details, preferences, and account settings
  • Transaction data
    Including products viewed, added to your basket or wishlist, purchased, returned, or exchanged, as well as your order history
  • Communications
    Including any information you share when contacting us, such as customer service enquiries
  • Device information
    Including IP address, browser type, device identifiers, and network information
  • Usage data
    Including how you interact with our Services, such as browsing behaviour and activity

Sources of Personal Information

We may collect personal information:

  • Directly from you
  • Automatically through your use of the Services
  • From our service providers
  • From trusted partners and third parties

How We Use Your Information

We use your personal information to:

  • Provide, personalise, and improve our Services
  • Process payments and fulfil orders
  • Manage returns and exchanges
  • Enhance your shopping experience
  • Send communications, including marketing (where consent has been given)
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations

Sharing Your Information

We may share your personal information with:

  • Shopify (our e-commerce platform)
  • Payment providers and financial processors
  • Delivery and logistics partners
  • Marketing and analytics partners
  • Legal authorities, where required by law

All data sharing is conducted in accordance with applicable laws and this Privacy Policy.

Our Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information on our behalf to operate and improve the platform.
Your data may be transferred to countries outside your place of residence, with appropriate legal safeguards in place.

Third-Party Websites

Our Services may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

Children’s Data

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Data Security and Retention

We take appropriate measures to protect your personal information. However, no method of transmission over the internet is entirely secure.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or updates
  • Request deletion of your data
  • Receive a copy of your data (data portability)
  • Manage your marketing preferences

Complaints

If you have any concerns regarding how your data is handled, you may contact us directly or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, with appropriate safeguards in place.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, along with the updated effective date.

If you have any questions regarding this policy, please contact us:

Email: contact@christine-london.com